FAQ

Shipping - We ship everywhere in the world! All orders are shipped using 1st Class Tracked Delivery, so you will receive a tracking number on order so you know exactly where your package is. 

How long will my order take? - Please allow 2-4 weeks for made to order items, if you require an item sooner just drop me an email and I'll let you know if its possible/ In stock. If an item is in stock it will be shipped immediately. 

I like the item, but its not my colour.. - Just drop me an email using the contact us page. Many of the fabrics we use are available in most colours. 

Are sizes true to fit.. - We go off standard UK dress size measurements but if you're unsure you can always request your item is made to measure (For no extra cost!) Or we can measure the stock item and advise you which size you'll need. 

Are all your costumes available to hire.. - Unfortunately not. We only have samples available for hire and not all of these are always in stock. If an item is available for hire the option will be available on each individual product. It will be updated as often as possible and there is a 'hire' section dedicated to these items in the categories so you can easily see what we have avaliable. If an item is hired which is not in stock you will be informed by email and refunded promptly.

Can I hire products outside of the UK.. - Unfortunately due to the postage implications this option is only currently available in the UK. However you can hire outfits anywhere in the UK and take them on holiday with you. We also sell worldwide. 

Want to appear on our social media pages - GREAT! Tag #JacksonsFashion or #JacksonsFashionLiverpool to be featured on Instagram, Facebook and Twitter. We love seeing happy customers looking gorgeous in their purchases.

Do you have a store..?

Coming soon...

Refund policy.. 

There are NO returns on made to order items, sorry! As you can understand if I go out and purchase fabric & make something to your specific measurements I am at a loss if you change your mind. 

Items which are ordered from stock and are in a standard UK size may be refunded. Please let me know ASAP if you would like a refund, the reason behind it and whether you would like an exchange or money back.

To process a refund please email jacksonsfashion@hotmail.com within 7 days of receiving your item. 

If you have any other questions please email jacksonsfashion@hotmail.com 

Thanks!